Using benchmarking for workforce planning in acute therapy services

Physiotherapy Workforce Skill Matrix

How does your physiotherapy team skill mix compare? The physiotherapy inpatient clinical team radar chart allows you to compare your skill mix with the other participating Trusts. In this example, the trust AT066 (not Nottingham) has more staff at bands 7, 6 and 4 and less at band 5 than average.

Nottingham University Hospitals NHS Trust has used the NHS Benchmarking Network Acute Therapies project to support workforce planning. The new toolkit for the project enabled the Therapies management team to review the skill mix of the physiotherapy and OT teams against both national averages and their peer group of teaching hospitals. The profiling of specialist service provision provided in the toolkit allowed the context of the local service configuration to be taken into account.

The acute therapy services benchmarking helped us to compare our workforce profiles with other similar Trusts and informed our future workforce plans.
— Anne Cowley - Head of Therapy Services, Nottingham University Hospitals NHS Trust (2013)

The management team were also able to review the productivity of their services against comparable hospitals using benchmarking metrics including the number of contacts per WTE for the inpatient team, the number of outpatient appointments per WTE and follow up to new ratios. 

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