Last week, our Support Team presented the NAIC Wales Project Findings event, offering an opportunity for networking, discussion of the 2017 audit findings and possible service improvements.
The conference focused on each of the four NAIC elements; strategic level, provider level, service user audit and the Patient Reported Experience Measure (PREM), covering the four service categories; crisis response, home based intermediate care services, bed based intermediate care services and re-ablement services.
Key themes from the event included a focus on integration in intermediate care services in Wales, assisted by the allocation of the Integrated Care Fund. There was also reference to trans-disciplinary teams within Wales intermediate care services, with data showing a higher proportion of therapy staff in reablement intermediate care than in England. This workforce structure was also mentioned in the case study presented by Western Bay, Bridgend Locality, later in the day.
Debbie Hibbert, Programme Manager for the Network rounded off the Project Findings with a presentation on the PREM. This section of the audit was developed with the Patients Association, covering various domains of patient experience, such as understanding and involvement in care. Data provided evidenced a consistent response from service users and Health Boards, with both knowing what the care provided was aiming to achieve in home, bed and re-ablement services.
There was an extensive amount of data presented at the Wales NAIC Project Findings event. You can access all figures in the Summary Report sent to your Health Board NAIC Project Lead, or on the members’ area toolkit. If you have any project queries, please contact Lucy Trubacik or Jess Grantham.
Following the audit findings, we heard from good practice speakers; Hayley Compton, Cheryl Rowland and Caroline Roberts, representing the Integrated Health & Social Care Team, Western Bay. They spoke about their Community Resource Team, a multi-disciplinary team supporting service users to remain independent in their own homes. We also heard from two service users on their patient journey. The case study highlighted many of the areas covered in the audit findings and generated enquiries into Western Bay’s workforce structure. If you have good practice that you want to share, or innovative working that has improved efficiencies in your Trust, please contact Emma Pruce.