Following the highly successful Benchmarking & Good Practice in Radiology Services Conference, we moved on to our second conference of the season for Urgent and Emergency Care services on Wednesday 4th October. This event brought together the Provider and Commissioner sectors, catering to all demonstrated by the 90% satisfaction rate achieved.
The event opened with Chris Moulton providing an update from the Royal College of Emergency Medicine. His presentation found favour with the audience who noted that ‘Chris injected a dose of humour on how to medicate the Urgent/Emergency Care model back to recovery’.
Following Chris’ presentation, we heard from Jess Grantham, Project Manager from the Network, who presented the Urgent Care highlights from this year’s iteration of the project. Delegates had a first look at the project findings prior to the report due in December, with evidence showing that emergency care admissions are 8% of total urgent care activity using 62% of total expenditure. We then moved onto hear from NHS Benchmarking Network Director, Stephen Watkins, for the Provider findings of the Emergency Care benchmarking for 2017.
Getting It Right First Time (GIRFT) Lead and Senior Advisor for NHS Improvement and NHS England, Cliff Mann, took to the lectern next with a presentation on the high cost of poorly valuing A&E. The presentation was welcomed by all delegates with many finding it ‘insightful’ and ‘interesting’. Cliff also joined the discussion on Twitter, mentioning how there was much for GIRFT to do, with ‘clear evidence of unwarranted variation’ shown from the Urgent Care findings.
During the lunch break, there was plenty of opportunity for further discussion and networking. We were also pleased to host the Ambulatory Emergency Care Network, who were exhibiting at the event.
Sarah Vince, Emergency Medicine Consultant from Northampton General Hospital, started the afternoon proceedings with a fascinating presentation on Geriatric Emergency Medicine (GEM). Their activity around GEM has been rated Outstanding by the Care Quality Commission (CQC), and friends and family recommending their service has increased from 82% to 89% since the GEM initiatives went live.
We then welcomed Kevin Reynard, Clinical Director (North) for the Emergency Care Improvement Programme. He spoke about using data for improvement; a fitting topic for the NHS Benchmarking Network and appreciated by many of the delegates.
Doug Robertson, Associate Medical Director of the Mid Cheshire NHS Foundation Trust rounded off the day with the final good practice case study. The presentation focused on maximising Ambulatory Emergency Care (AEC) to improve Emergency Care access. Doug spoke about the collaboration with our exhibitors, the Ambulatory Emergency Care Network, and the support received from them to use data for improvement.
We are grateful for all speakers and their input to the event and hope that all delegates enjoyed their day. The report for the Emergency and Urgent Care project will be available in December.