2018 Outpatients project – Results published


We are pleased to share that the publication for the 2018 Outpatients project report and toolkit, presenting the results of this year’s benchmarking project, is now available on the members’ area.

The 2018 project is the Network’s second iteration of the project and received data from 130 NHS organisations, providing significant insight into the delivery of Outpatients services.

The project content provides a broad review of NHS Outpatients services and covers areas such as service structure, eRS and paper switch off, seven day working, accessing services, DNA management, overdue follow-ups management and ASI management, as well as quality & outcomes.

The 2018 project has been delivered in collaboration with the GIRFT Outpatient workstream. Participants (in England only) were asked to consent to sharing data with the GIRFT programme. This provided data richness to the GIRFT team work on reducing unwarranted variation.

The NHS Long Term Plan (LTP), published in January 2019, sets out the vision of NHS service transformation within the next 10 years. Outpatients service redesign is a significant part of the ten year plan, with traditional models being reviewed to offer virtual outpatient appointments. The targets outlined in the LTP will change the way that Outpatients is currently structured to allow for this amended provision of services.

In 2018, the Royal College of Physicians published a report, titled ‘Outpatients: The future’. There were several key focus areas that came out of this report, including the use of letters, and follow-up clinics, which mirror the methods of the long term plan to reduce face to face Outpatient appointments. The NHSBN Outpatient project findings cover these metrics, which can be identified in the online toolkit via the members’ area.

Available to members participants are:

  • A summary report providing an overview of the national position

  • An online analytics tool which allows organisations to view their benchmarked positions on key indicators

  • A bespoke report which outlines the key metrics from the project, showing individual Trust positions on each chart

  • A good practice compendium, summarising innovations developed by individual sites

Participants can view their local positions on all the metrics and many others via the members’ area of the Network website.

The 2018 project is now complete and is scheduled to run again in 2019. If you have any questions about this report or the project, please contact Chris McAuley, Assistant Project Manager. Thank you to all participants for their input in this project.