Throughout May, the Network hosted a series of regional events across England, bringing the Network to seven locations across the country. The Support Team developed a comprehensive programme, focused on how the Network can support member organisations across key themes in healthcare. We explored the chapters of the NHS Long Term Plan and how the Network can be utilised to identify service improvement, as well as providing a whole system review bespoke to your region. Delegates found these introductory sessions extremely useful to set the scene, with feedback including: “Initial presentations were very interesting and a good opener to get us thinking about the bigger picture”; and “Regional benchmarking was particularly good”. The events also gave a great opportunity to hear the key learning points from the National Audit of Care at the End of Life Year 1, as part of the dissemination requirements of the Audit.
At all events, we presented breakout sessions, selected from our current and future activities. The workshops provided an additional opportunity for attendees to interact and network on topics of shared interest. It was great to hear how delegates appreciated these sessions, with comments such as; “The workshops after lunch were really interesting - we had colleagues in our group with tonnes of expertise, which was great.”
The topics included:
Positive Deviance: This workshop introduced an approach to improve staff culture and impact upon workforce as well as other factors. This workshop outlined the methodology as well as findings from an exercise the Network completed on ‘positively deviant’ Trusts, incorporating qualitative and quantitative data. This particular session was highly regarded by our delegates, with comments such as: “The positive deviance session has made me think about changing our staff mindset and how we can do this”; and “Positive deviance is a very powerful tool and much needed - will definitely incorporate in my practice”.
Development of the ICS Product: This session was created as an opportunity to gain your feedback on the scope and design of the ICS product which has been developed with member input. We explored how the new NHS structure is impacting you locally and your priorities for insight and intelligence concerning the NHS plans. Delegates told us: “LTP overview was helpful for context and it was good to hear about STP workstream and future plans”.
Workforce challenge: This workshop covered staffing levels, skill mix and productivity, as well as extended scope roles. The topic allowed delegates to discuss how they have met the demand on workforce and how benchmarking can support these challenges. Our delegates said they appreciated the “opportunity to share experiences in workshops” and we welcomed the lively discussion in this workshop.
Identifying service improvement: This topic provided an overview of case studies provided by our membership, highlighting how benchmarking has been used to support a change in culture and practice. We incorporated a round table element to this workshop where delegates identified areas for improvement from a range of metrics within our benchmarking collection. Feedback includes: “I enjoyed the service improvement session - lots of food for thought”.
We were delighted to see so many regular and new faces to the Network events and enjoyed the discussion at all seven events. The regional conferences are scheduled in May to give you the opportunity to learn more about the Network offer and to go into the 2019/20 data collection with an increased awareness of how the Network can support you in your activity. We are pleased that attendees received our regional events well, with positive feedback such as: “Very well thought through. This is a very good resource for our improvement work”; and “lots of people to speak to, very open and honest discussions”.
The NHS Benchmarking Network also host national conferences at the end of each project cycle. These conferences focus in more detail on the benchmarking findings and we are pleased to welcome experts in each field, as well as members presenting their good practice at each event. The schedule for our national conferences will be announced in June, with the events season running throughout Autumn/Winter. If you have any good practice initiatives you have put in place or innovations whereby you have shown positive outcomes for patients and would like to showcase them at our national conferences, please get in touch with our Events Manager, Emma Pruce to discuss further.
Thank you to all attendees who shared the day with us. We hope to see you in the Autumn.