2019/20 Work Programme announced

We are delighted to announce the launch of the 2019/20 work programme.

Members can access comprehensive evidence to support them in meeting the challenges and opportunities of the NHS Long Term Plan (LTP). Our work programme covers key workstreams highlighted in the LTP including out of hospital care, urgent and emergency care, learning disability and mental health. 

We are pleased to confirm the continuation of a number of popular projects and the introduction of a new all sectors project. The full list of 2019/20 projects is detailed below.

All Sectors

New Project - Integrated Care System Benchmarker

The new Integrated Care System Benchmarking project is intended to support strategic leaders by providing evidence to support the NHS Long Term Plan triple aim of improving patient outcomes, improving patient experience and achieving financial balance. This project will use unique whole system insight, drawing on data from all sectors of NHS provision, and covering service models, service access, activity, workforce, finance, quality and outcomes, to provide you with information to support you as your STP/ICS develops and matures.

For more information on the project, please contact, Sue Ikin.


Community Hospitals 

Test the effectiveness of community hospitals in contributing to managing system demand. A project focused on the inpatient care for older people, a common function of all community hospitals.

Community Indicators

36 metrics collected monthly covering patient safety and quality, productivity, workforce, and finance.Utilise measurable and timely evidence in your Trust’s internal performance management systems.

Community Services

Covering 26 different community services, including Integrated Community Teams, taking a view across all aspects of service provision including; service access, activity, caseloads, clinical time profiles, workforce, finance, quality and outcomes.

For more information on the Community Projects, please contact Lucy Trubacik.


Acute Therapies

Returning to the 2019/20 work programme, a comprehensive analysis of Physiotherapy, Occupational Therapy, Dietetics and Speech & Language Therapy. Themes explored in this project include therapy productivity, optimising patient flow and minimising length of stay.
For more information on this project, please contact Chris McAuley.

Emergency Care

Benchmarking A&E departments and walk-in facilities, this project analyses key issues including; senior cover in A&E, optimising patient flow, comparisons of staffing levels, skill-mix and mortality.
For more information on this project, please contact, Sue Ikin.

Managing Frailty and Delayed Transfers of care

A review of the clinical pathway for older people through secondary care, beginning in A&E, through to supported discharge, plus a deep dive into delayed transfers of care and the discharge process from the acute setting.
For more information on this project, please contact Lucy Trubacik.


The Outpatients project gives a holistic review of outpatient services; including paper switch off, management of ASIs, DNAs, cancellations, clinic utilisation and activity.
For more information on this project, please contact Sue Ikin.


A comprehensive analysis of radiology key metrics include modalities, equipment and infrastructure, activity, access and waiting, reporting times, finance, staffing, productivity, quality and outcomes, and good practice.
For more information on this project, please contact Aidan Rawlinson.

Pharmacy and Medicine Optimisation

A widespread analysis of the structure of pharmacy services, policies and procedures, hours of availability, IM&T, clinical pharmacy, and home care.
For more information on this project, please contact Aidan Rawlinson.

Mental Health

Child and Adolescent Mental Health Services

Features a full range of metrics including new areas on Autistic Spectrum Disorder pathways and time series profiling, which shows the direction of travel for CAMHS on key measures including referrals, caseloads, waiting times and workforce size.
For more information on this project, please contact Zoe Morris.

Learning Disabilities

Explore the provision of LD services, both inpatient and community, adults and children. The project aims to aid the understanding of current provision, performance and good practice, and provides evidence to support delivery. Through collaboration with NHS Improvement, the Network facilitates a parallel project comparing delivery of the NHS Improvement Learning Disabilities Improvement Standards.
For more information on this project, please contact Jessica Walsh.

Mental Health Inpatient and Community Services

Obtain comprehensive benchmarking data on inpatient and community services. Access detailed analysis on capacity, occupancy, case-mix and patient flow, test the balance of care between your bed and community-based services.
For more information on this project, please contact Zoe Morris.


Urgent Care

Supports evidence-based decision making and the implementation of best practice in reducing emergency admissions. A whole system analysis of urgent care covering finance and activity, commissioning arrangements, hours of availability, NHS 111, quality and outcomes.
For more information on this project, please contact Sue Ikin.

We look forward to working with you in 2019/20.