Benchmarking for Community Services

With over 85% of community service providers in England as members of the Network; as well as 100% of Welsh University Health Boards, Northern Ireland Health and Social Care Trusts and representation in Scotland, the NHS Benchmarking Network is the definitive point of reference for benchmarking data on community service provision.

The Network support team would like to highlight the enhanced benchmarking programme for the community sector and wealth of information available to you as a member.

Community Indicators - originally developed by the Aspirant and Community Foundation Trusts Network. 35 metrics are collected monthly covering patient safety and quality, productivity, workforce, and finance.  Outputs include a monthly benchmarking toolkit, pdf report with your organisation’s position highlighted across the 35 metrics, a high impact dashboard and data extract. The benefits of participation include:

  • Timely reports (on average, 5 days elapse from submission of data to feedback)

  • Outputs that can be used to inform the Trust Board on performance across the 5 domains

  • Benchmarks that can be filtered down to service level, Ward Managers, Service Leads, etc

  • Results that can be used in your organisation’s internal performance management systems

  • It fills the gap in the lack of national data set at present on community based provision

  • Outputs are not anonymised, all codes are shared to allow shared learning and networking.

Here’s what our participants think…

Hertfordshire Community NHS Trust and Kent Community Health NHS Foundation Trust are two of our regular participants in the monthly community indicators project. They use the outputs to inform areas of development, and to improve their own performance and implement best practice.

Both Trusts…

  • Include the benchmarked results against their key indicators within board performance reports

  • Use the results for Trust quality reports

  • Share the High Impact Dashboard with the Executive team monthly to flag up any issues which might need addressing

  • Provide evidence to support business plans and cases

  • Apply the data in tenders and bids to show how they measure up against likely competitors.

You can take part now...
The next data submission deadline is the 29th January, with reporting on the 5th February. To take part in the monthly data collection or for further details please contact Joylin Brockett or call 0161 266 2214.

Community Services - the longest running project of the Network, the annual community services project covers 26 different services taking a view across all aspects of service provision including access, activity, workforce, finance and quality metrics. Outputs for the 2018/19 cycle will be made available in December and will include:

  • Access to an online toolkit, allowing you to benchmark your service across hundreds of metrics

  • A bespoke dashboard report outlining key metrics, and highlighting your reported positions

  • A high-level report outlining key messages for community services nationally

  • A good practice compendium of information supplied by member participants.

The Community Services project will reopen in early 2019/20.

Community Hospitals – a project focused on the inpatient care for older people, established, in an earlier version of the community hospitals benchmarking project, as the common function of all community hospitals.

To reduce the data burden for Network members, 2018 data for the Community Hospitals project was collected as part of the National Audit of Intermediate Care (NAIC) and focused on older people’s wards for general rehabilitation. Participants receive access to a benchmarking toolkit covering hundreds of metrics (within the NAIC toolkit) and a bespoke dashboard report.

Further details about data collection for this project will be published in February.