Outpatients 2019: Data collection has launched

2018 Outpatients Infographic.png

The NHS Benchmarking Network is pleased to announce that data collection has now opened for the 2019 benchmarking project on Outpatients services.


The project aims to provide benchmarked analytics on Outpatient departments, by looking at the detailed workings of Outpatient departments within Acute providers. The Outpatients project gives a holistic review of outpatient services; including use of technology, paper switch off, management of ASIs, DNAs, overdue follow-ups, cancellations, clinic utilisation and activity. Since the 2018 iteration, the project content has undergone consultation with a reference group, and has also been updated to reflect the recently published Long Term Plan.

View a summary of the project together with the 2018 highlights.

Key dates

  • Data collection: 28th May – 26th July 2019

  • Event: October 2019

  • Reporting: October 2019


Participating member organisations will receive the following:

  • Free attendance at the national conference to hear the latest project findings.

  • Bespoke report, highlighting your organisation’s position on key metrics.

  • A high-level report outlining key messages and metrics for outpatient services nationally.

  • An interactive toolkit, allowing you to benchmark your service across hundreds of metrics.

  • A good practice compendium of information supplied by members describing the innovative practice they are undertaking in this area.

Register and submit data

Registration/ data collection for the project is open and can be accessed via the NHS Benchmarking Network members’ area. Please login and register your organisations to submit data.

Further information

If you have any questions, or you need a log in for anyone in your organisation, please contact Chris McAuley, Assistant Project Manager (0161 266 1698, chris.mcauley@nhs.net) or Lucy Atherton, Project Co-ordinator (0161 266 1332, l.atherton2@nhs.net).