Urgent Care

Urgent care is a complex system that continues to be challenged by increasing demand. The NHS Five Year Forward View and Next Steps for the Five Year Forward View detail the need to update the NHS Urgent and Emergency Care system in response to this increased demand and put forward a number of key deliverables. A key theme within these deliverables, which is also detailed in NHS Urgent and Emergency Care review, ‘Transforming urgent and emergency care services in England’, is the provision of out of hospital urgent care.

The Urgent Care project reviews the provision of accident and emergency services, as well as alternative community-based services such as walk-in centres, urgent care centres, community services and primary care out of hours services. This project provides insight into the impact high usage of urgent care services is having on local care systems and compliance with national policies.

This project is for all commissioners. Subscribing members will receive:

  • An interactive online toolkit, allowing you to benchmark your service across hundreds of metrics

  • A bespoke dashboard report outlining key metrics, and highlighting your reported positions

  • A high-level report outlining key messages nationally

  • Free attendance at annual conferences, accessing presentations on project key findings, from national policy leads and members

  • Good practice case studies on how members use the benchmarking to improve service delivery

2018/19 Benchmarking Project

42 organisations participated in the Network’s Urgent Care 2018 project, providing 45 data submissions. The project is carried out in tandem with the Emergency Care project for providers. The provider project covers both Type 1&2 Emergency Department services as well as Type 3 and walk-in services.

You can read more about the highlights from the 2018 project in our news section or download last year’s highlights.

2019/20 Benchmarking Project

Urgent Care is included in the 2019/20 work programme, collecting 2018/19 data.

The 2019 outputs from this project can be used to test the effectiveness of the total health system in managing demand for emergency care and providing effective and good value services, alongside testing alignment with national policy and the challenges and opportunities set within NHS Long Term Plan.

Click here for more information on how the Urgent Care project will support NHS organisations in meeting the national and local priorities outlined in the NHS Long Term Plan.

To register/ input your data to the Urgent Care project, please log in to the members’ area. For any further information, please contact Joylin Brockett or call 0161 266 2214.

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