Urgent Care

Urgent care is a complex system that continues to 0be challenged by increasing demand. The NHS Five Year Forward View and Next Steps for the Five Year Forward View detail the need to transform the NHS Urgent and Emergency Care system in response to these increased pressures and propose a number of potential solutions. A key theme within the national guidance is the provision of out of hospital urgent care.

The Urgent Care project reviews the national level of capacity, demand and investment in these services. The Network project focuses on the commissioner perspective of the Urgent and Emergency Care system and reviews the provision of acute emergency services as well as alternative community based services such as walk-in centres, urgent care centres, community and mental health crisis teams and primary care out of hours services. The outputs from this project can be used to test the effectiveness of the total health system in managing demand for emergency care and providing effective and good value services, alongside testing alignment with national policy.

This project is for all commissioners. Subscribing members will receive:

  • Access to a benchmarking toolkit, allowing you to benchmark your service across hundreds of metrics
  • A bespoke dashboard report outlining key messages and metrics, which compares your local position against nationally reported positions
  • A high-level report outlining key messages and metrics for urgent care services nationally

2017/18 benchmarking project

The 2017 Urgent Care benchmarking project received contributions from 52 commissioning organisations providing 55 data submissions. The project is carried out in tandem with the Emergency Care project for providers. The provider project covers both Type 1&2 Emergency Department services as well as Type 3 and walk-in services.

Download a summary of the project together with the 2017 highlights.

2018/19 benchmarking project

Urgent Care is included in the 2018/19 work programme, collecting 2017/18 data. 

For queries about this project, please contact Jessica Walsh.

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