Urgent Care

The urgent care system is arguably the highest profile of all NHS services in providing a rapid response to immediate and urgent needs for a wide range of patients.

This project tests the effectiveness of the urgent care system and compares capacity and demand across; primary care out of hours, community services, and secondary care. A wide range of areas are explored including service models, access and waiting, infrastructure, activity, workforce, finance, quality and outcomes. 

The project contains enhanced coverage of 111 services and Out of Hours Primary Medical care. Subscribing members who submit this information receive a bespoke report designed to help commissioners in reviewing and managing these contracts and also meeting the NHS England requirements around benchmarking OOHs services.

2016/17 benchmarking project

The 2016 project received contributions from 54 commissioning organisations. The project is carried out in tandem with the Emergency Care project for providers, which has received contributions from 97 services this year. The provider project covers both Type 1 & 2 Emergency Department services as well as Type 3 and walk-in services.

As well as a national report, including examples of good and innovative practice that has been successful in helping to manage ED demand/attendance, and an online toolkit available to all Network members, bespoke reports were available for participants for the first time in this project.

2017/18 benchmarking project

Data collection has closed for the 2017/18 iteration of the project. The outputs for the Urgent Care project is now available via the members' area. An event, free to Network members, was held on 4th October 2017. You can read more about the conference in our review here

Download a summary of the project together with the 2016 highlights.

For further information about this project, please contact Jessica Grantham.

David Hughes

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