Emergency Care (Providers)

201819 Emergency Care T1D infographic.PNG

Emergency care service provision is an important area of benchmarking for Network members. Emergency Departments continue to be the focus of much media attention, and performance against key standards continues to challenge providers. Emergency Care is a complex service with many facets across the NHS. Services are under increasing pressure year on year, with the need to optimise the urgent and emergency care system to work as safely, efficiently and effectively as possible. Urgent care systems are a barometer for whole system effectiveness with successful health systems having well-managed emergency care systems.

This project evaluates the provision of Accident and Emergency services (Type 1&2) as well as alternative services such as walk-in centres, urgent care centres and minor injuries units (Type 3&4).

201819 Emergency Care T3D infographic.PNG

Detailed analyses of key issues include;

  • Senior cover at key times in A&E

  • Optimising patient flow

  • Finance

  • Comparisons of staffing levels

  • Skill-mix

Although the sums of money invested in emergency care are highly material, there is limited national benchmarking information available on the service beyond profiling of access arrangements, waiting times, and demand levels. The Network project aims to supplement available national metrics with relevant data on service models, infrastructure, capacity, demand, workforce, finance and service quality.

This project is for all providers of emergency care. Subscribing members will receive:

  • An interactive online toolkit, allowing you to benchmark your service across hundreds of metrics

  • A bespoke dashboard report outlining key metrics, and highlighting your reported positions

  • A high-level report outlining key messages nationally

  • A good practice compendium of information supplied by member participants

  • Free attendance at annual conferences, accessing presentations on project key findings, from national policy leads and members

  • Good practice case studies on how members use the benchmarking to improve service delivery

Commissioners may be interested in the partner project, Urgent Care, which explores the commissioning of urgent care.

2018/19 Benchmarking Project

122 organisations participated in the 2018 iteration of the project (collecting 2017/18 data), covering a total of 252 Type 1&2 centres and Type 3 departments. An Urgent Care project analysing the system from a commissioner perspective, which received contributions from 42 commissioners, is also available.

You can read more about the highlights from the 2018 project in our news section.

2019/20 Benchmarking Project

Emergency Care is included in the 2019/20 work programme, collecting 2018/19 data.

For queries about this project, please contact Sue Ikin.

David Hughes

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