Lunch & Learn: From Experience to Evidence: What Patients and Staff Tell Us About Virtual Wards

Step into the patient and staff perspective to understand the real-world impact of Virtual Wards/Hospital at Home services. This insightful session will explore what Virtual Wards/Hospital at Home services mean for the people who use them and the professionals who deliver care.

We’ll share patient experience insights, including survey results, Friends & Family feedback, and stories that reveal how Virtual Wards/Hospital at Home services can enhance comfort, dignity, and the preference for home-based care.

Through clinical case reviews, we’ll look at the tangible benefits—avoiding unnecessary hospital admissions, delivering effective frailty screening, and ensuring smooth discharge planning with the right care packages in place.

The staff perspective will also take centre stage, highlighting emotional wellbeing, work-life balance, and how technology supports safe, reliable care.

Finally, we’ll explore quality and safety measures, including patient safety incidents and key outcome metrics such as PROMs and FFT positivity rates—giving a clear view of how Virtual Wards perform in practice.

Whether you’re focused on improving patient experience, safeguarding quality, or supporting your workforce, this session will provide meaningful insights and real-life examples of Virtual Wards/Hospital at Home services success.

This event is exclusive to our members, members can register below.