Registration Opens
April
Data Collection
w/c 7th September
Validation
November - January
Outputs Released
March
Findings Events
March
Key Dates for 2026/27:
Acute sector data collection for any providers with an outpatient department.
The provision of outpatient services varies greatly between providers with regard to clinic size, clinic scope and workforce composition. The data collection aims to benchmark organisations against a range of metrics to provide an overview of their department and specialties in parallel. Providing insights at the organisation level and specialty level, looking further into clinic delivery, follow-up activity and the use of PIFU.
This dataset provides outpatients insights at the organisation level and specialty level, looking further into key metrics associated with the outpatient recovery and transformation programme and the NHS 10-Year Health Plan.
Key Themes:
Productivity metrics
-
Referrals received per clinician supporting the speciality
-
Referral rejection rate
-
Total attendances per clinician supporting the activity
-
DNA rates
Capacity
-
Follow-up to first attendance
-
Percentage of clinics delivered
Activity
-
Advice and guidance
-
Patient Initiated Follow Up (PIFU)
-
Referrals received
Workforce
-
Workforce size
-
Skills mix
-
Vacancy rate
“The results of the benchmarking and our overall
performance in several of the matrix contributed to the Trust designing and developing an Outpatients Dashboard. Providing better divisional visibility and performance in a number of key areas i.e. PIFU, DNA rates, clinic utilisation, Virtual Consultation etc.”
Extract from the Good Practice Compendium