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Virtual Wards - Hospital at Home

Where operational data and survey insight unite to reveal how virtual wards really work

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Surveys run in this data collection:

Clinical case review 

The clinical case review enables services to benchmark patient outcomes.

PREM survey

A short survey for patients within the service, offering a patient perspective.

Staff survey

A succinct survey of staff within the service, enabling an understanding of your staff's views within the wider sample.

Friends and family survey

A survey for friends and family, helping offer a 360 perspective.

Registration Opens

April 2026

Data   Collection 

June 2026

Validation

August 2026

Outputs Released

November 2026

Findings   Events

December 2026

The Virtual Ward (also known as Hospital at Home) Benchmarking Programme is now in its third year, providing national insight into the delivery and development of virtual ward and hospital at home services across the UK.

As virtual wards and hospital at home services are increasingly implemented nationwide. This dataset was developed in response to member feedback to address data gaps and gather comprehensive insights on virtual ward provision.

Alongside the service numerical data collected in the Ward Overview section, the Virtual Ward dataset uses surveys to offer a comprehensive 360 picture of the services. Now in its third iteration, it will build on the initial dataset, offering a more indepth analysis of service models.

All data and reporting are aligned with current national guidance and policy for Virtual Ward and Hospital at Home services. While service models and implementation vary across the four UK nations, there is strong alignment around shared priorities: delivering hospital-level care at home, supporting people to remain in their usual place of residence, and easing pressure on acute hospital services.

Key Themes:

Demand and capacity

  • Bed numbers 

  • Operating hours

  • Referrals

  • Bed occupancy
     

Workforce

  • Workforce profile

  • Workforce size

  • Vacancy rate

 

How Do You Compare?

Referrals and Capacity

Low referral numbers may indicate gaps in pathways or awareness of Virtual Ward services. NHSBN members use benchmarking to monitor demand and improve access.

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