Outpatient Services

Hospital outpatient attendances have increased to 94 million over the past ten years at a cost of £8 billion a year. The recently published NHS Long Term Plan highlights the move from traditional outpatient service provision, to redesigning the way outpatients is delivered. This includes embracing technology, to better serve patients’ needs and better use NHS resources.

The Outpatients project aims to provide benchmarked analytics across all Outpatient departments. The project includes profiling of service models, access and availability, activity, workforce, finance and quality. Specific deep-dive areas include referral and clinic management, appointment slot issues, IT systems and overdue follow-ups.

  • This project is for all providers of Outpatient services. Subscribing members will receive:

  • An interactive online toolkit, allowing you to benchmark your service across hundreds of metrics

  • A bespoke dashboard report outlining key metrics, and highlighting your reported positions

  • A high-level report outlining key messages nationally

  • A good practice compendium of information supplied by member participants

  • Free attendance at annual conferences, accessing presentations on project key findings, from national policy leads and members

  • Good practice case studies on how members use the benchmarking to improve service delivery

2018/19 benchmarking project

The 2018 project has been delivered in collaboration with the GIRFT Outpatient workstream. Participants (in England only) were asked if they consented to sharing their data with the GIRFT programme.

130 NHS organisations took part in this project providing 149 submissions covering English Trusts and Welsh University Health Boards (UHB).

2019/20 benchmarking project

The Outpatients benchmarking project is running again in 2019, collecting 2018/19 data, please see the project timetable for details.

For queries about this project, please contact Chris McAuley.

David Hughes

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