Community Services

"The comparative data allowed us to identify areas in which there was scope for us to improve against the national average position and also to have some solid information on which to base discussions with commissioners, to help inform the setting of target trajectories for future years" -- Lee Cornell, Somerset Partnership NHS Foundation Trust

The Community Services project is one of the Network’s longest running and most successful projects and provides a detailed view of 26 different community service areas. All the major community services are included, such as District Nursing, Health Visiting, therapy services and the services that are targeted at children, older people, and people with long-term conditions.

Community services represent around £10.3 billion of NHS expenditure with approximately 100 million contacts taking place each year. Although community services play a key role in supporting service users at home and reducing unnecessary hospital admissions, available national data sources are currently limited. The Network’s Community Services project aims to fill this information gap, taking a view across all aspects of service provision including access, activity, workforce, finance, quality and outcome metrics.

This project is for all providers of Community Services. Subscribing members will receive:

  • Access to the online benchmarking toolkit, allowing you to compare your service nationally across hundreds of metrics
  • A bespoke dashboard report outlining key messages and metrics, which compares your local position against nationally reported positions for the range of community services
  • Attendance at the Community Services and Community Hospitals joint event to hear from national speakers and member good practice sites
  • Access to case studies where localities have used the benchmarking to drive service improvement in community services

2017/18 benchmarking project

67 community service providers participated in the project for 2017/18 and registered 106 submissions. Participation covered England, Wales, Scotland and Northern Ireland. Participants can view their position on over 1,000 benchmarked metrics via an online tool accessible through the members’ area.

In addition to the toolkit, members can access a summary report online and participants have received a bespoke report for their organisation. 

An event, free to Network members, was held on the 1st November 2017. You can read more about the Benchmarking & Good Practice in Community Services conference here.

Download a summary of the project together with the 2016 highlights.

For more information about this project, please contact Lucy Trubacik.

David Hughes

I am an experienced website designer and developer, with over ten years' experience. I have used Squarespace with my clients for over five years, concentrating on projects for smaller businesses and charities in the UK.