The Community Services project is one of the Network’s longest running and most successful projects and provides a detailed view of 26 different community service areas. All the major community services are included, such as District Nursing, Health Visiting, therapy services and the services that are targeted at children, older people, and people with long-term conditions.
Community services represent around £10.3 billion of NHS expenditure with approximately 100 million contacts taking place each year. Although community services play a key role in supporting service users at home and reducing unnecessary hospital admissions, available national data sources are currently limited. The Network’s Community Services project aims to fill this information gap, taking a view across all aspects of service provision including access, activity, workforce, finance, quality and outcome metrics.
This project is for all providers of Community Services. Subscribing members will receive:
- Access to the online benchmarking toolkit, allowing you to compare your service nationally across hundreds of metrics
- A bespoke dashboard report outlining key messages and metrics, which compares your local position against nationally reported positions for the range of community services
- Attendance at the Community Services and Community Hospitals joint event to hear from national speakers and member good practice sites
- Access to case studies where localities have used the benchmarking to drive service improvement in community services
2017/18 benchmarking project
67 community service providers participated in the project for 2017/18 and registered 106 submissions. Participation covered England, Wales, Scotland and Northern Ireland. Participants can view their position on over 1,000 benchmarked metrics via an online tool accessible through the members’ area.
In addition to the toolkit, members can access a summary report online and participants have received a bespoke report for their organisation.
For more information about this project, please contact Lucy Trubacik.